Dear Valued Clients:
With the possibility of re-opening massage therapy offices in the near future, I thought I would take this time to update clients on office protocol and procedures as well as expectations of both myself and clients.
I have always thoroughly cleaned the massage room with the proper disinfectant wipes after each client and will continue to do so going forward. The following are items cleaned in my practice that were touched by either the client or by me during a massage session:
- chair that client clothes are put on
- dish that is used for jewelry and personal items
- end table surface
- coat hanger used by clients as well as hook on door for coats
- doorknobs both inside and outside of the massage room
- light switch
- lotion dispensers
- sink handles
- hot towel cabinet surface and handle
- lobby door handles/bar
- massage table, face cradle and leg bolster
- linens – sheets, pillow case, bolster cover, blanket
I have replaced the fabric chair in the lobby with a hard surfaced chair that is easier to clean. I have also moved the chair so that it is 6 feet away from the lobby desk. When checking out, clients will be able to use a stylus when using the credit card machine. The stylus will also be disinfected after use. If you feel more comfortable you may bring your own stylus to use on the credit card machine as well as your own pen when writing checks.
Since I am a single therapist practice there will not be additional therapists or clients in my office reducing the risk of possible exposure. Each appointment is scheduled so there should be no overlap of clients. In the event clients arrive early/late, the next client will be asked to wait outside until the current client leaves the office.
Personal Protective Gear -
With respect to face masks and gloves, the CDC and massage associations recommend therapists and clients both wear face masks. Due to the shortage of facemasks, I ask that each client bring their own facemask to use during the massage sessions. According to the CDC, the mask that I wear protects you, the mask that you wear protects me.
There will be hand sanitizer available in the massage room as well as in the lobby. You will be asked to use the hand sanitizer before entering the massage room to help keep the massage room protected from outside contaminants.
Policy Change –
As clients return to my office, you will be asked to fill out a new form relating to travel and Covid-19 exposure, as well as answer questions regarding any symptoms you or a close contact may have had over the past 30 days. After the initial visit, clients will be able to verbally update the answers at each visit. I will email the form to clients after they make their initial appointment to fill out at home the day before their appointment. Please bring the completed form to your initial visit. I will have extra copies in the office for those that do not have access to a printer.
Changes to massage -
As of now, face and hand massage will be discontinued to help control the possible exposure to any potential illness.
Cancellation Policy –
I have modified the cancellation policy to offer greater flexibility to clients. I hope this will alleviate any stress and hesitation you may have about an upcoming appointment. If you need to reschedule for any reason, and especially if you are not feeling well, I understand and request for you to please contact me as soon as possible to reschedule. To further support you, there will be no penalty for cancellations.
In closing, this situation is new to all of us and these guidelines are fluid and may be tweaked in the coming weeks and months to better protect both the client and therapist. The Governor has not given a timeframe for reopening massage therapy offices. I will send another email once I get a definitive date to reopen. If you have any questions, concerns or suggestions, please do not hesitate to contact me.
Thank you for your continued support during this difficult time. I appreciate all of my clients and wish you and your family good health.